This article covers how to add member(s) to a chat or remove member(s) from a group chat.

Add members to a chat

As a member of a chat, you can add your colleagues to the chat to solve the customer's case successfully.

Adding a member to a Private chat automatically changes it to a Group chat.

To add members to the chat:

  1. Go to your Chat Page

  2. Open the chat where you want to add the member(s)

  3. Click the Info icon in the top right corner of the chat's main dashboard. The Chat information sidebar menu will appear on the right

  4. Click Create group in the Members section. The new window will appear

  5. Start typing the name of the person in the Search field or simply scroll and choose the contact from your list

  6. Click ➕ button next to the person's name. The ✔ will appearTo choose several members to add, click ➕ button next each person's name. The number of added members will be displayed under the contact list.

    support.getpigeon.comhcarticle_attachments3600791321722020-09-30_16_19_19-Active_Chat.png

  7. Click Create group

  8. The message with information about the added member(s) will appear in your chat

    support.getpigeon.comhcarticle_attachments3600791326522020-09-28_16_34_54-Inner_Chat.png

To add additional members to an existing group chat, follow the steps 1-3 above. Then click Add members in the Members section and find the contact(s). Then complete remaining steps to add them to your chat.

Remove member(s) from a group chat

As a creator of a Group chat, you can remove your colleague from the chat if needed.

To remove a member from a Group chat:

  1. Go to your Chat Page
  2. Open the chat where you want to remove the member(s)
  3. Click the Info icon in the top right corner of the chat's main dashboard. The Chat information sidebar menu will appear on the right